Magic Satchel, Inc. » tweets

But I Don’t Have Time For (Twitter, Facebook, LinkedIn…)

Kim — Wed, 01 Apr 2009 01:12:40 +0000

One of the most interesting and valuable-to-me blogs I read is The Fluent Self. Authored by a woman named Havi and her promiscuous duck, this blog provides great intellectual and business insights in such a way that it feels like your best friend is gently but honestly nudging you in the right direction.

This particular post on what happens when you dismiss social networking is an excellent read. When you’re using social media to network, there are always people who chime in and knock your efforts. But anyone who has met their favorite client or landed a great project that way isn’t usually so skeptical. The fact remains that much of our networking and social business efforts have moved, for better or worse, to cyberspace.

Havi breaks down the efficiency of working social media into your marketing and networking strategy, and even details some distinctions a newbie might not pick up on, such as the near impossibility of keeping a Facebook profile business-worthy. (Unless you plan on denying friend requests from classmates and relatives, it’s probably best to file Facebook under “just mainly for fun.”) Also addressed is the seemingly universal phenomenon of “I’m on LinkedIn, now what?” with the caveat of knowing someone who uses it a lot. Lastly, it’s a great post to re-read when you feel like you’re having too much fun with social media.

Sayeth Havi:

Let’s see then. So as far as I can tell your other options are:

Spend half an hour a day leaving smart, insightful comments on other people’s blogs. No, wait. That actually takes longer.

Spend three hours a week crafting careful, deliberate, strategic letters to other bloggers trying to convince them to let you guest post there. And then another few hours writing said guest posts. No, wait. That actually takes longer.

Go to two live networking events each week. Let’s see, each thing is probably at least two hours, plus another hour to get there and find parking.
Plus another hour to shower and decide what the hell you’re going to wear. Plus another hour to transfer the contact information from people’s business cards into your [whatever you use for that]. Hmmmm. 8-10 hours a week. I’m going to go out on a limb and say: that actually takes longer.

And there’s no guarantee that any of those people you meet will end up reading your blog or leaving comments or buying stuff from you, so it’s not only a large investment of your time and energy, it’s also a huge risk.

But I get it. Not everyone has five minutes to hang out and goof off online.

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Too Much Twitter?

Kim — Thu, 26 Mar 2009 05:09:30 +0000

This funny video (warning- mild profanity, may be NSFW), while overlooking Twitter’s better points, is pretty funny.

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Web 2.0 & Your Company

Kim — Mon, 16 Mar 2009 18:33:33 +0000

Instead of sending online shoppers coupons or information about sales, executives and employees at Henderson, Nev.-based Zappos.com regularly tweet about what happens to them at the airport, the fact that they eat marshmallows in between phone calls and the state of the economy.

This article in the New York Times is so informational, I can barely summarize it without re-posting it in its entirety. The most valuable points make the case for overcoming your concerns about social media (like that line from When Harry Met Sally- “it’s out there!“) with the indisputable value of a direct connection with clients, customers and networks.

“You can buy the same shirts at Zappos as at somewhere else. The product almost becomes less important; it becomes about the business.”

via Web 2.0 tools can foster growth in hard times – NYTimes.com.

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My Edict on Twitter Sins

Kim — Mon, 09 Mar 2009 20:28:46 +0000

So, I’ve been active on Twitter for an entire 50 days now. What’s that in Twitter years? And being the old Twitter salt I now am, I am entitled to list my top Twitter pet peeves. So here they are, not in any order of importance.

Excessively Retweeting Yourself: “In case you missed it.” I didn’t miss it, I ignored it the last seven times because it was boring.
Want To Know…?: Yes, I do before I open the link- you have a whopping 140 characters. Use them! I’m tired of being sent to real estate investment sites masked as something newsworthy.
Leetspeek grammar: Maybe it’s because I’m rapidly approaching 30, but my professional opinion of you drops significantly if you spell “you” as “u.”
Auto-anything: The usefulness and core premise of Twitter is greatly diminished by bots. If you don’t have the time to say it, I don’t have the time to read it. Automated anything is Twitter cheating!
Disembodied Chest Avatars: Your userpic is about 25% the size of a matchbook. Even if I wanted to check out your pecs (which I don’t) this is hardly the best medium. This is Twitter, not Hot or Not.
Secrets and Lies: I’ve seen many a tweet promising to unlock the secret of social media, Twitter, blogging, finding graphics and getting the perfect latte. Guess how many of these Tweets contained actual useful information? Zero. And besides, once you say it on Twitter it’s not a secret anymore, so quit it.
You’re Not Who You Quote: One or two inspirational quotes are fine. Culling all your content from Wikiquote? Not so much.
Dry Tweeting: In order for you not to put me to sleep in 140 characters or less, I want some dynamic content. Just as irritating as the constant updaters with little thought behind their tweets are the Twitter cold fish- it’s just as boring to only talk business on Twitter as it is in real life. Personality is important in this format- don’t be afraid to tweet something besides links to your blog or your site. Contribute!

This post would not be complete without including the “fail whale.”

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The Comprehensive Guide for the Twitter Newbie

Kim — Sun, 08 Mar 2009 01:07:47 +0000

What exactly *is* Twitter? And why do I need to use it?

I get this question from clients a lot. The other part of the Twitter question seems rooted in misconception. No wants to read you liveblogging your lunch! Until not too long ago, I was one of the people that didn’t really “get” Twitter.

Then I transitioned to virtual business. All of my fellow Virtual Assistants lauded Twitter for its abilities to connect you with people relevant to all areas of your business. I still didn’t really get it. Are potential clients interested in my lunch?

Then I started Tweeting. It was awkward at first- I wondered if my re-tweets looked funny, or if my links were interesting. It’s like all of the apprehension when you first blog, but Twitter-sized portions.

Twitter is the kind of thing you have to just jump into to really understand. Like many web-based trends, the benefits become apparent pretty quickly, and Tweeting gets easier when you build a relevant base of following/followers.

I came across this fantastic piece from the Wall Street Journal on Twitter. It covers a lot of the basics tenets of optimizing your Twitter energy. If you don’t feel like reading the piece, these were the points I found most impactful.

But I have to admit I didn’t understand the appeal of Twitter when I joined, at the prodding of friends, in November. One answer that explains its popularity: It’s not about chatting with your friends — it’s about promoting yourself.

I’d say it’s almost more accurate to say you’re cross-promoting. Twitter gives you ample opportunity to build professional relationships that are mutually beneficial.

So I asked a few colleagues for their Twitter addresses and began following them. I also searched their public lists of followers and who they followed.

This is a great tip- it sounds obvious, but use the “Find People” function and search.twitter.com. Look for people you know, public figures you admire, trade organizations. This is where a lot of your Twitter content will stem from.

I discovered that a better way to get followers was to tweet. Every time I tweeted, I got a surge of followers.

A thousand times yes- Twitter only really works for you if you’re participating.

To understand the medium, I studied others’ tweets. Former Time magazine writer Ana Marie Cox’s tweets are a poetic mix of moments like this: “Afternoon walk. Beautiful day, I now see.”

Another good way to get going is reading the Tweets of those you admire. While you may have a different Twitter style, it’s the best way to get familiar with the <140 concept.

The article goes on to link to a blog post by the much-followed Zappos CEO Tony Hsieh. Hsieh makes a great case for how Twitter can be used to strengthen your message and your brand- but an even better example is his Twitter feed.

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Twitter for Newbies: Tweep It Out!

Kim — Fri, 27 Feb 2009 04:52:37 +0000

I will admit it- even as an early adopter, I was slow to “get” Twitter. My account sat dormant and silent for months, and when I came across Twitter-related news, I kind of glazed over. But fellow VAs (thankfully) kept banging on about it, and I started knocking around on the site- and it’s been an amazing tool for finding people and information.

Twitter is weird that way. You really have to participate to get a feeling for what it’s about. But the no-holds-barred, quick and dirty interface is amazing once you get it going. The article linked and quoted below is a very good introduction to getting your tweet on, and I especially liked this bit about how businesses large and small are using it to connect with and amplify their customer base:

On- and off-line businesses are posting tweets related to sales, promotions, products, customer service and more. Retailer Twitter Aggregator (www.noturnonred.com/twitter) displays recent tweets from big retailers. Communication is light, oftentimes promoting a sale, offering instant customer service and random banter between followers. Some recent entries?

TheHomeDepot replied to a customer post: “@marqueart saw your tweet about your backyard project. That’s awesome — doing all the work yourself? Share a tweetpic when ur done?”

7_Eleven to followers: “Good Morning Tweeps! With snow through most of the nation, it’s a good day for a hot chocolate!”

GemAffair.com (gemaffair) posts multiple tweets per day, CEO Michael Jansma said.

“We wanted to use Twitter to get to know our customers and to give them an opportunity for them to know us. GEMaffair.com is more than just an e-commerce retail store; it’s like a neighborhood jewelry store. We love to interact with people, and since we’re on the Internet, Twitter affords us that opportunity,” said Jansma.

Jansma said GemAffair.com posts about news stories, deals of the day, trivia, links to sales, replies to customer questions and even holds Twitter-exclusive contests.

“We ask that entrants retweet (RT) … our message … and send it out through their network,” he said. “Every entry gets written down, and at the contest’s end, we randomly select a winner. Winners have received everything from diamond pendants to ruby heart necklace and earring sets.”

Jansma and his crew like the community feel of Twitter. Boyle, Manassy and Porter would agree.

“We follow their blips, and after enough, we get to know that person,” Jansma said of Twitter-ers. “I think that’s why Twitter has exploded. It’s a platform that can be used in a huge variety of ways — for news, for retail, for friends, for students, for mothers, for teens, for everyone. And with each little 140-character message that passes through our home page, we learn more about who is in our community.”

via Tracking the Twitter trend | Cover Story.

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Epic PR Fail: How Not To Use Twitter To Insult Your Big Clients

Kim — Sat, 31 Jan 2009 18:56:19 +0000

I feel really bad for this guy, and I think we’ve all fired off some off the cuff words into the intertubes only to have them come boomeranging back at us.

However, it’s worth noting that this sad tale starts with a disparaging tweet sent from the airport on the way to a client. To educate them about social media.

It’s a story about a PR account executive/vice president named James Andrews from Ketchum in Atlanta who flew to Memphis to visit FedEx, one of the agency’s biggest clients. Andrews’ mission was to — now, this is important — talk with the corporate communications people at FedEx about social media.

Upon landing in Memphis, Andrews posted this message on the popular social media, mini-blogging service, Twitter, that’s widely followed by business people worldwide:

“True confession but I’m in one of those towns where I scratch my head and say, ‘I would die if I had to live here.’”

Andrews (right) openly used his Twitter monicker – @keyinfluencer. Someone inside FedEx was following Andrews, and that person shared the post among the top executives at the FedEx front office, and the company’s corporate communications staff. At that point, a person in the FedEx corporate communications staff apparently took umbrage to the post by Andrews and responded…

Ouch. There are lots of lessons to be learned here. If you can’t say anything nice online, think twice about saying anything at all. Don’t say anything you don’t want your biggest, most important client to read. And if you’re caught out in a moment of bad judgment, fix it as quickly as you broke it!

How Not to be a Key Online Influencer | David Henderson – author, journalist.

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Twitterers 1, Motrin 0

Kim — Tue, 27 Jan 2009 02:10:14 +0000

Via JK Virtual Office Resources, a cautionary tale for the internet age about the power of good and bad internet attention and your brand. Background: Motrin created some ads that unintentionally portrayed mothers in a less than flattering light. From the article, some key points:

…outraged mums, furious at the suggestion that their babies were a hassle, posted rebuttal videos on YouTube. Through Twitter, the microblogging service, thousands of people attacked the company.Eventually a marketing executive at McNeil Consumer Healthcare, the subsidiary of Johnson & Johnson that markets Motrin, e-mailed individual bloggers to apologise for the campaign. But the damage was done.

Motrin was caught off-guard. For days, no company representative replied. Critics accused the company of being not only insensitive but also unresponsive. (Bolding mine.)

(I know it’s a British-ism, but the visual of “outraged mums” is quite funny.)

Mistake #1: Ignoring the blogosphere- in the fast moving internet era, it’s pertinent to respond to good or bad internet feedback as soon as possible. No other medium snowballs like this one. Just ask any of these people.

The “Motrin moms” episode … demonstrates the perils for enterprises that are unprepared to interact with social media.

Exactly. The article, linked below, goes on to explain how many big firms have since appointed social media ambassadors to monitor and interact with influential virtual communities. Be aware:

“It’s no longer just companies talking to the press, and customer service talking to customers. All these other people showed up in the -middle. They may not be press and they may not be customers, but suddenly their collective voice is bigger than the traditional channels.”

Technology leader Dell is a great example of proper social media marketing and community interaction:

Dell is taking its customer feedback seriously. When the company launched the Latitude laptop last summer, six of the features, including backlit keyboard and fingerprint reader, were ideas that came from IdeaStorm…

..Dell, for one, has made a business of it. By broadcasting discount alerts on Twitter, it says, it has generated more than $1m in sales. And in the US, 59 of the 100 leading retailers, including Best Buy and Wal-Mart, now have a fan page on Facebook, according to Rosetta, an interactive marketing agency.

Other savings can be realised through the Web’s ability to reach many people at once. “If you solve someone’s problem on the phone, nobody knows,” says Mr Sernovitz. “If you solve that same problem in writing on a blog, it costs you no more, but thousands of people are satisfied. And then, if 100 people never call because they found the answer, you very, very quickly get to multimillion-dollar savings.” (Bolding mine.)

Proactive, pre-emptive and smart. Easy to find and follow information on the web raises your brand’s public image immeasurably.

This article is a really great jumping off point in understanding the different ways the internet can enhance or detract public opinion of your brand, and a compelling call to action for any business, small or large, with no strategy in place to handle internet word of mouth to their advantage.

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Twitter scoops major media outlets on Hudson plane crash

Kim — Sat, 17 Jan 2009 22:37:52 +0000

Who had the best coverage of this week’s plane crash? For timeliness- Twitter. Below the snippet, the article covers the coverage pretty thoroughly.

Worth noting: Flight Captain C.B. Sully Sullenberger has a Facebook fan page with 197,077 fans as of this post.

… a US Airways jet made a water landing on New York’s Hudson River, shortly after departing from La Guardia Airport. I found out about it via a Wall Street Journal e-mail alert that was sent out at 3:52 in the afternoon, about 25 minutes after it happened, and I immediately checked my regular breaking news sources. Nothing on Google News. CNN.com had a brief story that repeated the details of the WSJ alert, and a grainy screen capture from a local television news report, showing a partially submerged plane surrounded by boats. I followed the link through to the ABC affiliate but there was no live video or even an older video report.

But this is where it gets interesting.

A colleague in San Francisco IM’d me a Flickr link. It was a mirror of a picture that had been posted to Twitter by someone on a passing ferry, and it told a story that the professional news organizations had thus far missed:

People had survived the crash. Scores were standing on the wing, or exiting one of the front doors into a gray rubber life raft, or the inflatable escape slide. I counted 34 on the wing, and 11 on the boat/slide. At least three of them were wearing what appeared to be the yellow life jackets stowed under the seats — the ones in the safety demonstrations that require passengers to connect straps and pull down a red tab or blow into a tube to inflate.

>snip<

There was more Twitter information, too. Plane-related tweets accounted for eight of the 10 top “trending topics” (Hudson River, MSNBC, US Airways, LaGuardia, etc.)

via Plane lands on the Hudson, and Twitter documents it all.

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