Social Media: You have to jump in even if you don’t understand it

Kim — Tue, 28 Apr 2009 05:10:17 +0000

I know everyone is tired of the “what is social media” question, but I found this article to be a great quick-and-dirty argument for embracing social media as it happens. It really nails down how the internet became an essential part of business (apparently sometime in late 1997) and concrete examples of how companies jumped in or got left behind.

It’s not just about having a site, or even having a good site- what you say and how you interact with clients, customers and other businesses always, consistently- that is what now defines your brand. Before we had cameras, image wasn’t as important. Now that the Internet is what it is, it’s crucial to manage the perception of you, your brand and your company, or someone else will end up doing it for you.

It may seem like a lot more work (though it really doesn’t have to be) but it’s really amazing how many levels you can reach people on with the widespread usage of social media.

In a test run by BazaarVoice, Rubbermaid discovered that adding customer reviews to their website increased sales and decreased returns of their products. Skeptics said sales of low-rated products would crater. What actually happened is that sales of low-rated products increased. When shoppers were questioned, they explained that when they read why someone else maligned the product, often they disagreed or didn’t care about that particular problem. If the price was right, it was worth buying anyway.

Why you have to engage in social media, even if you don’t want to.

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But I Don’t Have Time For (Twitter, Facebook, LinkedIn…)

Kim — Wed, 01 Apr 2009 01:12:40 +0000

One of the most interesting and valuable-to-me blogs I read is The Fluent Self. Authored by a woman named Havi and her promiscuous duck, this blog provides great intellectual and business insights in such a way that it feels like your best friend is gently but honestly nudging you in the right direction.

This particular post on what happens when you dismiss social networking is an excellent read. When you’re using social media to network, there are always people who chime in and knock your efforts. But anyone who has met their favorite client or landed a great project that way isn’t usually so skeptical. The fact remains that much of our networking and social business efforts have moved, for better or worse, to cyberspace.

Havi breaks down the efficiency of working social media into your marketing and networking strategy, and even details some distinctions a newbie might not pick up on, such as the near impossibility of keeping a Facebook profile business-worthy. (Unless you plan on denying friend requests from classmates and relatives, it’s probably best to file Facebook under “just mainly for fun.”) Also addressed is the seemingly universal phenomenon of “I’m on LinkedIn, now what?” with the caveat of knowing someone who uses it a lot. Lastly, it’s a great post to re-read when you feel like you’re having too much fun with social media.

Sayeth Havi:

Let’s see then. So as far as I can tell your other options are:

Spend half an hour a day leaving smart, insightful comments on other people’s blogs. No, wait. That actually takes longer.

Spend three hours a week crafting careful, deliberate, strategic letters to other bloggers trying to convince them to let you guest post there. And then another few hours writing said guest posts. No, wait. That actually takes longer.

Go to two live networking events each week. Let’s see, each thing is probably at least two hours, plus another hour to get there and find parking.
Plus another hour to shower and decide what the hell you’re going to wear. Plus another hour to transfer the contact information from people’s business cards into your [whatever you use for that]. Hmmmm. 8-10 hours a week. I’m going to go out on a limb and say: that actually takes longer.

And there’s no guarantee that any of those people you meet will end up reading your blog or leaving comments or buying stuff from you, so it’s not only a large investment of your time and energy, it’s also a huge risk.

But I get it. Not everyone has five minutes to hang out and goof off online.

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Magic Satchel, Inc. » haters to the left

Social Media: You have to jump in even if you don’t understand it

But I Don’t Have Time For (Twitter, Facebook, LinkedIn…)